1. Return Eligibility

We accept return requests for eligible items within 30 days from the delivery date. To be eligible for a return:

• The item must be unused, unworn, and in its original condition
• Original tags and packaging must be intact
• Proof of purchase (order number or receipt) is required

2. Non-Returnable Items

Certain items may not be eligible for return, including:

• Items marked as final sale
• Items showing signs of wear, damage, or alteration
• Items returned without original packaging or tags

3. Return Process

To initiate a return, please contact our customer support team with your order number and reason for return. Approved returns must be shipped back following the instructions provided by our support team.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to an incorrect, damaged, or defective item sent by us.

Original shipping fees are non-refundable.

5. Refund Review & Processing

Once the returned item is received, it will be inspected to confirm eligibility. Inspection typically takes 1–3 business days.

Approved refunds are issued to the original payment method used at checkout.

Refund processing time may take up to 7–14 business days, depending on your payment provider.

6. Exchanges

Direct exchanges are not guaranteed. Customers may return eligible items for a refund and place a new order for the desired product.

Customer Support

Company: Unclebrady

Address: 69 Gesner Dr, Spring Valley, NY 10977, United States

Email: [email protected] 

Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)